1 · Services & Process

**What is 4to Studio?**
4to Studio is a Miami-based bilingual creative studio (English and Spanish) working with purpose-driven organizations — B-Corps, NGOs, social businesses, journalism outlets, keynote speakers, educational projects, startups, events, and mission-aligned small and mid-sized businesses. We bring brand strategy, design, web, video, and content together under one roof.

**What services do you offer?**
Our core lines are brand development (identity, strategy, and systems), website and app design, ongoing web and app maintenance, e-commerce, video production and post, and social content retainers. We also run fast, focused diagnostic audits for brand and web. Larger builds are scoped as custom projects; smaller needs can start with a ready-made package.

**Do you work in both English and Spanish?**
Yes. We're a genuinely bilingual studio — strategy, copy, and design happen natively in both languages, not machine-translated after the fact. That's central to how we work with clients across the Americas, Europe, and the U.S.

**Where are you based, and can you work with remote or international clients?**
We're headquartered in Miami with a distributed team across the Americas and Europe. We work with clients wherever they are — most collaboration happens remotely, with clear async updates and live checkpoints so nothing gets lost.

**How does a project usually work?**
It starts with a short discovery conversation about your goals and scope. From there we send a written proposal and quote. Once you approve it and we sign a simple agreement, we begin. Most projects run in milestones with review points, so you see progress and can steer as we go.

**How long does a project take?**
It depends on scope. Audits turn around in days. Brand and website projects typically run from a few weeks to a few months, depending on complexity. You'll get a realistic timeline in your proposal before anything starts.

**Can I start small before committing to a full project?**
Yes. Many clients begin with a diagnostic audit or a single deliverable to get a feel for how we think and work. It's a low-commitment way to experience the studio before a larger engagement.

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2 · Pricing & Billing

**How much does a project cost?**
Our packaged offerings — like our brand and web audits — have fixed, published prices you can see and buy directly. Custom work such as brand systems, websites, video, and retainers is quoted per scope after a short discovery call, so you only pay for what your project actually needs.

**Do you publish your prices?**
For packaged services, yes — our audits are listed with fixed prices. For custom projects and retainers, we scope and quote individually. Message us at hello@4tostudio.com and we'll get you a number quickly.

**What are your billing terms?**
Billing terms are agreed with you and set out in your service agreement before work begins. Larger productions are typically split into milestone payments, starting with a deposit that reserves your start date and the team's time.

**What payment methods do you accept?**
We accept major credit and debit cards and PayPal, plus standard invoicing for project work. Online store purchases are processed securely at checkout.

**What currency do you bill in?**
All prices and invoices are in U.S. dollars (USD).

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3 · Legal & IP / Licensing

**Who owns the work you create for me?**
You choose the level of rights that fits your needs. We offer three options: a **Limited Usage Licence** (use the work for its agreed purpose), an **Exclusive Licence** (broad, exclusive use), and **Full Copyright Assignment** (you own the work outright). We'll recommend the right fit and spell it out in your agreement.

**How are agreements handled?**
Every engagement is covered by a clear written agreement, signed digitally through Adobe Sign before work begins. It defines scope, timeline, deliverables, payment, and rights — so both sides know exactly what to expect.

**Can we sign an NDA?**
Absolutely. If your project involves sensitive or unreleased information, we're glad to sign a mutual NDA before we dig in. Just ask.

**Is my information kept confidential?**
Yes. We treat your work, files, and business information as confidential, and we don't share or publish anything without your permission.

**Can I use the work commercially?**
Yes — the rights option you select defines exactly how. From single-purpose use to full ownership, your licence is set out in writing, so there's no ambiguity about where and how you can use what we make.

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4 · E-Commerce (4to Type · Margin Notes Editions · 4to Goods)

**What can I buy from your online store?**
Our shop spans three lines: **4to Type** (original typography and type products), **Margin Notes Editions** (editorial and print pieces drawn from the studio's writing), and **4to Goods** (designed and branded goods).

**How do digital products get delivered?**
Digital products, such as type files, are delivered by download after purchase. You'll receive access details at checkout and by email.

**Do you ship physical items, and where?**
Yes, we ship physical goods. Shipping options and costs are calculated at checkout based on your delivery address.

**What's your return or refund policy?**
Digital products, including type files, are final sale once delivered, and Margin Notes Editions are also final sale. Other physical goods can be returned within 15 days if they're unused and in their original condition. Full details are on our Refund & Returns page, or email us at shop@4tostudio.com.

**How is type and font licensing handled?**
Type products come with a licence that defines how you can use them, provided on each product page and with your purchase. See our Legal & IP answers above for how licensing works across the studio.

**How do I get help with an order?**
Reach us at hello@4tostudio.com and we'll sort it out. Include your order number so we can help faster.